Returns & Refunds Policy

At Ca’fine, every product is handmade with care using natural, skin-loving ingredients. Because of the nature of our skincare products, we do not accept returns on opened or used items.

Returns

For health and hygiene reasons, we are unable to accept returns on cosmetic products unless they arrive damaged or faulty.

As our products are applied directly to the skin, once opened, they cannot be resold and are not suitable for return.

Damaged or Faulty Items

If your item arrives damaged or defective, please email us at luke@cafineskincare.com within 7 days of receiving your order.
Include:

• Your order number

• A description of the issue

• Clear photos of the damage

We'll arrange a replacement or refund where appropriate.

Cancellations

You may cancel your order before it has been dispatched.
To do so, contact us as soon as possible at luke@cafineskincare.com with your order details.

Returns Address (for approved cases only)

Ca’fine Returns
18 Patterdale Drive
Worcester
WR4 9HS

Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked and insured service, as we cannot issue a refund without receiving the returned item.

If you have any questions, don’t hesitate to reach out — we're always happy to help:
📧 luke@cafineskincare.com